Navigating Disruption
Empowering Change
CASE STUDY: MULTINATIONAL IMAGING AND
INFORMATION TECHNOLOGY COMPANY
Challenge:
Centralize Systems and Reduce Costs
After a period of extended growth through acquisition, this global APAC-based imaging and medical technology corporation was faced with managing disparate systems and escalating costs. A decision was made to centralize both support and service delivery onto a standard platform. In addition to updating technology for all companies the project had an additional goal of reducing costs. By implementing a hosted VOIP solution, they were able to update technology while reducing or maintaining costs.
Solution: Conversion to Hosted VOIP
Engaged to provide program management and technical support of the migration of 6000 endpoints, 15 companies, and 50 locations nationwide from traditional TDM platforms to a hosted VOIP solution.
Team included networking staff, client site contacts and individual company representatives.
Managed vendor and internal corporate resources to complete the transition on a very aggressive schedule. Successfully carried out transitions as scheduled, deploying alternative connectivity backup strategies when required, using deep technical skillsets and experience to design workarounds and alternative strategies as necessary. Due to the complexities of working with multiple companies with different physical environments and corporate cultures, as well as the intricacies of the different local phone companies (LECs, CLECs) detailed project planning understanding was required to manage the inter-relatedness of dependencies and understand when adjustments to timelines impacted downstream tasks and deliverables.
Provided direct interface and order tracking with carriers to ensure porting of DIDs and Toll Free numbers between carriers did not disrupt critical business requirements. Direct management responsibility for
development of extensive carrier services inventory required to successfully identify which services to move, which to leave in place, and which to disconnect. Direct oversight responsibility for development of project documentation hierarchy and documentation compilation.
Developed network diagrams of existing and final configurations.
Directly responsible for voice traffic engineering for QOS bandwidth requirements.
Responsible to design and coordinate integration with paging, faxes, alarm systems, 911and other low voltage systems in unique, chemical processing environments. Overall design included redundant data centers and redundant SIP gateways, MPLS connectivity and DMVPN failover.
Divisions transitioned included multiple 7x24 call centers with remote agents, some with VPN phone connectivity. Many of the call centers provided technical support for medical equipment, requiring a degree of reliability.
As a result of this project, savings of 2 MM was realized in reduction through reduction of legacy circuits, negotiated contract rates, and reduced maintenance costs.