Navigating Disruption
Empowering Change
The Case for Moving to Hosted Services
September 6, 2017 ~ Elizabeth English
From photo storage to UC, the reasons for moving to the cloud are the same.
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Eating the Elephant One Bite at a Time: Global IT Transformation Edition
June 8, 2017 ~ Elizabeth English
The role of corporate culture in multinational IT transformation.
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Capturing a "Kodak Moment" for UC...
December 28, 2016 ~ Elizabeth English
... or learning from the ghosts of Christmases past, present, and future. Will UC be the Kodak of telecommunications?
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Surviving Massive Disruption
August 31, 2016 ~ Elizabeth English
To survive and thrive, successful organizations must focus on developing their greatest asset: information.
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Porting from DID to SIP: Eating the Elephant One Bite at a Time
May 4, 2016 ~ Elizabeth English
Everything your business will want to consider when deciding how and when to port DID numbers to SIP trunks.
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Taking a Holistic Approach to Business Continuity in Unified Communications
November 18, 2015 ~ Elizabeth English
With all of the choices and complexities out there, how can organizations create the best business continuity strategy?
Technical Projects: Eating the Elephant One Bite at a Time - Part II
August 26, 2015 ~ Elizabeth English
Are great project managers “born” and not “made?”
Technical Projects: Eating the Elephant One Bite at a Time - Part I
July 9, 2015 ~ Elizabeth English
Getting smart about how you use your meeting time can have a real impact on efficiency and the success of technical projects.
Avoiding Entropy in Technology Projects
May 20, 2015 ~ Elizabeth English
Can disorder be avoided or at least reduced, after the consulting team leaves? We think so.
Shouldering Responsibility for Data Privacy
February 2, 2015 ~ Robert Lee Harris
Looking into information privacy -- the trends, technology, regulations, and impact on end users and for enterprise IT.
What Enterprise IT Can Learn from the Apple Watch
September 12, 2014 ~ Robert Lee Harris
Although the Apple Watch is not a business product there are some lessons to be learned from Apple and the launch of its watch.
Why oh Why Are Metrics Such a Daunting Task?
August 26, 2014 ~ Laura Sikorski
How did your company decide on which metrics were the right ones for management, and more importantly, what does management really do with the information?
How Do You Build/Encourage Leadership in the Contact Center?
July 23, 2014 ~ Laura Sikorski
A leader, whether you are executive management, directors, managers, supervisors or team leaders should consider these words . . . how you are perceived is how you are received.
Transforming Quality Monitoring to Focus on Coaching and Development
July 17, 2014 ~ Laura Sikorski
Meeting the needs of your customers, exceeding their expectations and developing/empowering your staff all begins with a solid monitoring program that is based on quality not quantity.
Decision Points on Cloud Communications for Large Enterprise
January 23, 2014 ~ Robert Lee Harris
Three different case studies reveal varying reasons for choosing on-premises or cloud-based deployments, where cost, resiliency, and flexibility are among the key factors..
Will the Next Wave of Innovation Make Enterprise IT Less Relevant?
January 21, 2014 ~ Robert Lee Harris
Looking into information privacy -- the trends, technology, regulations, and impact on end users and for enterprise IT.
Will You Outgrow Your BYOD Program?
November 5, 2012 ~ Robert Lee Harris
If you implement Bring Your Own Device (BYOD) the right way, you'll be able to rein it back in if you need to.
Millennials and Collaborative Tech: 5 Reasons Not to Freak Out
August 8, 2012 ~ Robert Lee Harris
Trying to make business communication plans based on how people spend their free time could be a fool's errand.
Planning and Managing Enterprise Mobility
June 3, 2012 ~ Robert Lee Harris
Enterprise mobility needs to be component of nearly every IT project. Asking "what is the enterprise mobility impact?" will become second nature.
Lessons Learned from a Bring Your Own Device Project
January 30, 2012 ~ Robert Lee Harris
I spent a lot of last summer working with a large enterprise IT department transition from company-owned Blackberries to employee-owned devices. Here's what I took away from the experience.
Consumerization of IT: Is It More than Just Bring-Your-Own (Mobile) Device?
January 19, 2012 ~ Robert Lee Harris
Lots of things are changing about the consumer technology environment; are you keeping up with all of them?
Electronic Telecom Bills: In Pursuit of Paperless TEM
February 16, 2011 ~ Robert Lee Harris
Line by line, telecom records add up to millions of lines of data and thousands of pages per month. We would never tolerate managing other sets of data in that volume with paper. Why do we still do it with Telecom bills?
Consumer Devices and the Enterprise Network
January 14, 2011 ~ Robert Lee Harris
Reflecting on what he saw at CES, Robert Lee Harriss looks at the prospects for tighter integration of consumer and enterprise technology.
Telecom Expense Management: Developing a TEM Strategy
December 28, 2009 ~ Robert Lee Harris
TEM [Telecom Expense Management] processes, services and software provide significant value, but the solutions are still far from perfect.
Wireless TEM: Why Managing Mobile Phones Is Different
January 24, 2008 ~ Robert Lee Harris
There are two main ways in which wireless and wireline TEM are very different: volume commitment issues and device management.
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